Delete your data · Hotelier24

You can ask us to delete your Hotelier24 account and the personal data attached to it at any time. There is no charge and you do not have to give a reason.

How to ask

Easiest: send us the request from the site

Choose “Delete my account and data” and tell us the email address or phone number you used. The form opens with that already selected.

Request data deletion

Or contact us directly:

Email support@hotelier24.com with the subject “Delete my data”.
WhatsApp +91 9935350556

Please write from the email address on the account, or include the phone number you used, so we can tell it is really you. If we cannot match the request to an account we will ask one follow-up question before deleting anything — we are not going to delete someone's data on a stranger's say-so.

What we delete

Your account: name, email address, phone number and password.
Your enquiries and the contact details inside them.
Any support tickets you raised, and the files attached to them.
For property partners: the listing, its photographs, rooms and prices, and your review of Hotelier24.

What we have to keep, and why

A deletion request does not reach everything. We keep:

Payment and invoice records, where tax and accounting law requires us to.
A minimal record that a message was sent — the time and the outcome, with your personal details stripped out — so a later dispute about whether an enquiry was delivered can still be settled.
Anything we are specifically required to retain by law, or that is needed for an active legal claim.

Enquiries you already sent cannot be recalled. When you sent an enquiry, your name and contact details went to the property so it could reply to you. Deleting your Hotelier24 account removes our copy, but it does not reach the property's own records. Ask the property directly if you want those removed too.

How long it takes

We acknowledge requests within 3 working days and complete them within 30 days. You will get a confirmation by email once it is done.

Just want to stop the messages?

If you only want the enquiries and alerts to stop, you do not have to delete everything. Property partners can switch off Accepting enquiries in their profile, and anyone can ask us to stop messaging them — write to support@hotelier24.com and we will.

What we collect in the first place is set out in our privacy policy.